From 63dccb31a94f07186a0cf5df7d2e484f2b4337d0 Mon Sep 17 00:00:00 2001 From: Gillian Gunson Date: Wed, 20 May 2020 15:33:41 -0700 Subject: [PATCH] Rewrite and formatting change to issue template --- .github/issue_template.md | 26 ++++++++++++++++---------- 1 file changed, 16 insertions(+), 10 deletions(-) diff --git a/.github/issue_template.md b/.github/issue_template.md index b3eea7369..0d7f15757 100644 --- a/.github/issue_template.md +++ b/.github/issue_template.md @@ -1,17 +1,23 @@ -This is the place for paid support and community users to report a **reproducible bug** in ProxySQL, suggest enhancements or make feature requests. This also includes documentation errors and/or missing documentation. +This is the place to report a **reproducible bug**, **documentation error** or **feature request** for ProxySQL. -* Remember, this is the place for fixing and improving ProxySQL rather than the place to get free support. -* If you do not have a paid support contract please try https://groups.google.com/forum/#!forum/proxysql. Due to the high volume of requests, we are unable to always provide timely support for community users. +Support questions will not be answered here. For community support, use the Google forum: https://groups.google.com/forum/#!forum/proxysql +* Note that due to time constraints ProxySQL engineers may be slow to respond to forum posts +* For information on paid support contracts: https://proxysql.com/services/support/ If you are submitting a reproducible bug report, please provide: -[ ] A clear description of your issue -[ ] The version of OS and ProxySQL -[ ] Every step to reproduce the issue -[ ] The FULL error log (not just the last few lines) -[ ] If it is a crashing bug, please check here: https://github.com/sysown/proxysql/wiki/How-to-report-a-crash-bug +- [ ] A clear description of the issue +- [ ] ProxySQL version +- [ ] OS version +- [ ] The steps to reproduce the issue +- [ ] The **full** ProxySQL error log (default location: `/var/lib/proxysql/proxysql.log`) -If the above is not provided, the issue is likely to be closed. +If this is a crashing bug, please also include: +- [ ] The package used to install ProxySQL +- [ ] The compressed proxysql binary +- [ ] The compressed core dump (Note: if you're worried it may contain sensitive data, please contact us for information on sharing it securely: https://proxysql.com/contact-us/) -Please use markdown to format code or SQL: https://guides.github.com/features/mastering-markdown/ +If the above information is not provided, this issue is likely to be closed. + +Please use markdown to format any code or SQL: https://guides.github.com/features/mastering-markdown/ Thank you!