diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 000000000..7221ea28b
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,5 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Packer Community Support
+    url: https://discuss.hashicorp.com/c/packer/23
+    about: If you have a question, or are looking for advice, please post on our Discuss forum! The community loves to chime in to help. Happy Coding!
diff --git a/.github/workflows/auto-close-stale-issues.yml b/.github/workflows/auto-close-stale-issues.yml
new file mode 100644
index 000000000..afb891b1a
--- /dev/null
+++ b/.github/workflows/auto-close-stale-issues.yml
@@ -0,0 +1,23 @@
+name: Close Stale Issues
+
+on:
+  schedule:
+    - cron: '0 0 * * *'
+
+jobs:
+  stale-bot:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/stale@v5.0.0
+        with:
+          repo-token: ${{ secrets.GITHUB_TOKEN }}
+          days-before-issue-stale: 23
+          days-before-pr-stale: -1 # deactivate the action for PRs
+          days-before-close: 7
+          stale-issue-message: |
+            Hi,
+
+            This issue has not received any update in the last 3 weeks, and will automatically be closed in 7 days if it does not receive any activity by then.
+
+            If you find the [community forum](https://discuss.hashicorp.com/c/packer) to be more helpful or if you've found the answer to your question elsewhere please feel free to post a response and close the issue.
+          only-labels: needs-reply
diff --git a/.github/workflows/issues-opened.yml b/.github/workflows/issues-opened.yml
index 540a8398a..0e6eaf737 100644
--- a/.github/workflows/issues-opened.yml
+++ b/.github/workflows/issues-opened.yml
@@ -23,4 +23,25 @@ jobs:
           github-token: ${{ secrets.PACKER_PROJ_BOARD_TOKEN }}
           labeled: bug, enhancement
           label-operator: OR
+  label-question:
+    name: Redirect to discuss
+    if: contains(github.event.issue.labels.*.name, 'question')
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions-ecosystem/action-create-comment@v1.0.0
+        with:
+          github_token: ${{ secrets.GITHUB_TOKEN }}
+          body: |
+            Hi 👋 thanks for reaching out.
+
+            For general questions we recommend reaching out to the [community forum](https://discuss.hashicorp.com/c/packer) for greater visibility.
+            As the GitHub issue tracker is only watched by a small subset of maintainers and is really reserved for bugs and enhancements, you'll have a better chance of finding someone who can help you in the forum.
+            We'll mark this issue as needs-reply to help inform maintainers that this question is awaiting a response.
+            If no activity is taken on this question within 30 days it will be automatically closed.
+
+            If you find the forum to be more helpful or if you've found the answer to your question elsewhere please feel free to post a response and close the issue.
+      - uses: actions-ecosystem/action-add-labels@v1.1.0
+        with:
+          github_token: ${{ secrets.GITHUB_TOKEN }}
+          labels: needs-reply